CHUNKA KAMACHINAKU RIMANA RUNATA YANAPAYRAYKU RIKUNA KWINTANAKUNAYPI

Killka yuyarishka, sumak yanapay, kinchachina ekiputa, tukuy munashka yachankawa


CHUNKA RIMANA RUNATA YANAPARAYKU RIKUNA KWINTANAKUNAYPI

¡Tukuy riktsina maunchi ñukanchik kamachikunata!

KAYPI ÑITI RIKTSINKAWA KAN KAMACHINAKU MAKIWAN RIMASHKATA

¡Todos conozcamos nuestros derechos!

CHAYLLATA TAPUNA

Kamachinaku charinki apinkawa yanapayta chiwashawas riktsichishka munashkta apinkawa

wanushka asha charinki kamachinata tapunkawa kutinkawa chay empresa operadora ukullaipi, chasnalla, ushanki shuklaya kunan empresa rashkata kunkawa chay mnaka kan ushaihkalla. chiwashawas ushanki layanata pospakumata prepakuipi chasnallata karan raiku.

munasha layanata chay empresa kunakunata riksichiskata kuk yanapana chikan rimana chayllai rimana kuyurisha, charinki kamachinata tapunkawa apanata yupanata empresaypi.

Mana, rina shuk rana pakankawa man yankakuska shukutin tapushkawashaka kan empresa operadurata, ranatian cirtu shuk killa pakankawa, tapuskata ña arinishkawasha.

Man alli kan rikunkawa, kan tapushkallaipi pasarinkawa shuk yanapay wayrai kiparishka chasnallata yanapay kipuriska niska yanapaipi empresa telefonikamanta, rana tian atun llaktaipi raska ashka shk puchallaipi mana munasha pasyanata pikchika puncha nishkakama, munakpika pasyana yachainita, chasnawas yaikuchina ranty tecnoloyaipi rantyna equpamientuwas.

Manashska empresa upiraturka maun nishka man kunkawa shuk kudikuta.

Rikpi shuk rashka pakankawa mana munashka shina akpi, cahrinki kamachinata kutinkawa kan ñaupa auskallaipi (chaillaipi kiparinami) chusku ukuy punchallaipi, kwintashka nishka punchallamanta mi tukura cirtu pasariska. Empresa upiraturaka kutichina tukun kan rashka pakankawa ñaupallata, sakishka aushawas rantichinkawa.

Rurashka asha apana yupanata kan yanapaypi kwintana shayarik chiwashawas kuyurisha munasha rinkawa shuk empresama pay allí rana pakankawa kukpi, ushana tianki tapunata kuti apana kwintanata shuk killa pasashkamanta rashkawasha, puntiru empresa opiraturaipi killkarishkaipi.

Kamachinata apinkawa shuk yuyarina yanapanarauku

Yayarishka akpi shuk yanapayta kwitanakunaipi, kuna tian empresa opetraduraka shuk killkata ishkay ukuy punchallaikpi chiwasha yuyarinata rana han, electrónico chaupimanta, chunka puchallaipi kunkata munashaka tiana an shuk killka kiwishkata kan wasipi.

Chasna man. Sakishkashina charinki kamachina tapunkawa shuk killkarishkata kan yuyariskata chiwashawas pay anexuta, chiakpi. Empressa upitatura kuna tian pikchika punchallaipi kan tapuskata. Chasnallata ushanki tapunkawa yuyariska killkarishkata kunkawa shuk korreukpi

Yuyarinkimi kay empresa upiraturaka pailla ushunka kullkita tapunkawa yuyarishka killkawanlla, tapushka asha kunkawa killka kiwiskaypi

Kamachina chirinki shuk alli yanapayta kuskalla chiwshawas sumak allita

Kan yanapai waklillatukukpika munanki shuk runa yachayta pasyankawa empresa upiraturamanta kan wasipi, ushana tianki churanka shuk piñata waklishkaraiku.

Empresa upiraturka charin rinkukawa shuk pacha awaipi shuk, punchamanta, chaupi runa llaktaipi maun iskay away punchalla

Mana allí ausha allichishkaraiku chay piñana waklirishkaraiku nishkaipi, empresa upiraturaka ranka uktalla shuk piñanata allí yanapayraiku chasnallata kunata tian shuk kutipanata killkaipi puksak away puchallay.

Kan yanapay charin llakita mana munanki pasyankawa shuk yachayta empresa upiraturamanta kan wasima, chasna akpika tian churana man shuk piñata sumak allí yanapay.

Kamachina churanki churankawa shuk piñanata

Ushanaun churankawa peñanata, rimanakunata, chiwashawas wakanata:

  • yanapaita charik (runa rashka yuyarishkata)
  • Llankaikuna ( runa yanapaicha charik, pay yuyarisha killkashka, manasha shukuna yuyarisha killkashkata)
  • Runakuna tapuraun churankawa shuk yanapayta

Charinki kwintata chay emoresa upiraturkunaka sumakta ranaun kan aushka wanunashina llankaikunashina, chasna churashkashina.

Man atunta yachana, churankawa piñakunata, rimakunakunata wakanatawas ruraska kay yanpi kwintanaypi chiwashiwas killka kushnipi nishka yanapay llakta llampurayku cuyuripi, ushanaun rankawa wanukanalla

Ushanki churankawa shuk rimata em´resa operaduraipi mana allilla ausha kutichishka kan piñashkamanta.

Usanki churankawa shuk wakana empresaipi mana kutichinata kukpi kan piñashkata imauras kinchaipi yanapayta, chariushalla shuk piñanata ñanpipi manasha empresa operaturaka mana sakin churankawa kan peñanata, wakana manasha rimanakunata.

Pay wanushka llankarishkawas ushan churanata pay piñanata ñaupa empresaipi, kay chaupimanta:

  • Kwintamanata: empresa upiraturaka charin kunkawa shuk yupanata manshawas codikuta kallparishka riksinkawa piñanata. Tiakpi piñanakuna, wakana, rashka kwuintanaipi empresa operaturkunaka tianaun grabanaun kuintashkata, rimasha chayta kwintauta. Yuyakinki, waushkalla ushanaun churankawa piñanata kwintanamanta.
  • Runailla manasha killkaipi: llankarishka tian churankawa pay killkaipi mansha piñana killkaipi, kilkastaka manashawas killkariskata. Piñana Killkarishkaipi, tukun shuklla killka churankawa, empresa upiraturaka kunka: puchatawas usastawas churankawa, runa shutika kastaka apishkarayku, pay killka llutarina empresa upiratura apinaypi chip ay cuentanata manasha codikuta llanpulla rikurinkawa piñanata.
  • Panka kilkana wairapi: chiwasha churakrinki piñanata, empresa opiradurakuna charinan kunkawa llankarishkata shuklla killkata apichinamanta, rikurishaka aun: punchami urasta churariskaypi masha killka piñana mi nin kwintatakunata imanashawas codikuta llanpurishka rikurinkawa.

Yuyari, shuklla wanushka ushanka churankawa piñanata killka panka kushnipi llaki aushkaipi kumpirana yanapay tukuyu runa kuyurishka.

Ushanki churanata suhk wakanata mana ainikpi uktalla piñashkata empresa upiraturaipi, tapusha churashkata chunlla allí pushanaipi( nishka shina empresaka uyan kan tapushka piñanata) chari yupayta, charinki iskay watalla kwintashka kanda rimashka punchamanta kan piñatana, churankawa rimashka tapushkata.

Empresaka charin kintsa punchallata kachankawa wakanata wasi pushanaipi allichinkawa llankaita pinashkata (TRASU) pay OSIPTEL, pay kunka shuk kutipanata ishkyashina chay washa niskashina

Ushanki curankawa suk wakanata, yanpi kwintanaipi, ari kuintanakunata rana an piñashka kwintana mandalla, manasha kay ñaupa rurarishka:

  • wakanata sakinkawa yanapanamanta piñanata raushkallaipi
  • Wakana mana sakiusha churana piñanta sakinayausha, pitishka ariu uraikuchiska chasnalla, ranata chay yanapayukmi, allimi chay allita yuyariska piririshka yanapairaiku chay yuyarishkata mana tapushka, manasaha ninchi llankakuna mana charinaun shuk yanapana kwintanaypi rana shuk piñanata.
  • Wakana watarishka shuk purinata raushka chay piñana maun piñankawalla nishka ñaupa killkaipi.

Yari wanushkalla ushan churanka wakanata kuintanaipi shuk llaki aushkay churankawa yanapayta runa kuyuriska.

Ushanki churankawa shuk killka rimashkata empresa upiraturaipi. Chay killka rimashkata churanaka mana ushanchu chunka pikchika puchata pasankawa kuintashka kayanti pucha rimashka piñarunata kutichinkawa pay piñaskata(killka llukshichiska ñaupallata).

Sapalla ushanki churankawa killka rimaska, kwintanaypi, ari kwintana rurarin yupanamantalla, chay piñaushkamanta, shuk llaya piñana akpi, shararishkapi pitishkapi chiwashawas uraikuchishka yankalla, ruranata churashka, shuk allita, shayachirashkaraiku yanapayta, yuyariskata mana tapusha, pura mana rimashkapi llankaita mana charikpi yaikuna shuk yanapanayta kwintanaypi piñankawa.

Ushanki churankawa shuk uchaninata mana kasukpi OSIPTEL ta, kachana chaupi killkata usuarios@osiptel.gob.pe chiwashawas ñukanchi kachana chaupi killkata wasi ichilla awallakta kunaypi, empresa mana kasushka asha nishkata kaipi:

  • Shuk rurashka ñaupalla piñanata (SAR)
  • Shuk rurashka ñaupalla yuyariska killkata(SARA)
  • Shuk rurashka ichuriska ñaupallata empresa upiraturamanta.
  • Shuk rurarrishka ichurishka pay manta TRASU
  • Pay ukurinata munan chunlla pushana allipi (SAP)

Yuyari ima wanuska sapalla ushan curankawa shuk killka yuyariska kwintanamanta chay panka killka wed pi, llaki mana chasna aupika kunpirana yanapayta runakuna kuyuna.

Kamachina apinkawa nishkata paklla, llanputa killkashka chay kunanlla ñaupa, kunalla chay chiwashawas yuyarishka kan yanapayraiku.

Tukuy rimaushka katinkawa shuk yuyarinata rankawa yanapanayauku, empresa upiraturka ushan kunkawa kay nishkata:

  • Pay yanapay rikuchishka
  • Imashina rikurishka, rurariska kay kinchaskay yanapay rikuchishka.
  • Killka kullkita kuna punchalla
  • Puncha yuyarinkawa kunpirankawa yanapayta, imarayku killka llukshin ñaupalla, llaki, ari tiakpi chiwasha tukuk manka ima shuk tupari kullkita.
  • Sinchi rinata pasachinkaawa yuyarishkaypi pay sinchi rina pasachinkawa ansalla rankaraun megabits tukllamanta (Mbps); allita rimausha karan raiku sinchi rinata untachinkawa (downlink) chay kachankawa nishkata (uplink) chasnami charin shuk rimashka chay rinchi rinata, yanaparayku yaikunkawa pachaipi(shayarik chay kuyurik).
  • Surkunkawa charina tian megabytes (MB) o gigabytes (BG), paywak tukukpika pay yanapana yaikunka pachaipi(shayarik chay kuyurik)
  • Allita killkaska tapunka kullkita churankawalla
  • Yanapana kunaraiku churashka maun shuk radiodifusionda karan ankuipi, killka killkaska chay kwintana rikuchishka killkaraska, pay killka rurarishka yaikuchika pay yanapay yuyarishkata chay yaupa kullkita kunkawa raska.

Kamachina apinkawa shuk killka sumak kullkita kunkawa

Ari, kuna rana tian pichika punchalla pachakipu ñaupa puncha riska tukurishkay chay apina correo electonicupi, kan tapushka asha kunkawa wasipi

Hatun man yachana ima, kausaushalla ñukanchi hatun llaktaipy unkuywan, empresas upiratura kuna manaun nishka kunkawa killka kullki tapunata chaipi tuksina rukata, chasnallata maunkaraun tapuska asha killka kiwishkaypi. Empresa upiraturaka mana kun killka kullkita tapunata nishka ukuipi yaupa nishkashina, charinki churankawa shuk piñanata kay empresa upiraturaka charin kanwan rimankawa pusak punchallaipi.

Yuyari imawas ushanki charinkawa kan kiilka kullkita tapunata churana rismaskaipi (app) ima shukunalla empresa upiraturkuna ruranaura.

Empresa upiraturaka killka kullki tapuna churanka pay yanapanata kushkallata, chiwashawas churanka yanapay kunpiraskata kipirishka.

Kay yurarishka tia an killka kullkita tapunkawa:

  • Kullkita kuna shayarishka, yuyariska puchallaypi ana tian
  • Kullkita kuna rankawa chay yaikunkawa ranaypi
  • Rashka hiwiita
  • Yanapana shukunaka runakuna kwintanakunaypi kunbiraska chickankunaman ima yuyarishka yanapayta killka kullkita tapunkawa chay tandarichina pay empresa upiratura mandalla.
  • Untachinkawa chay kausachishkawasha yanapana yuyarshkata, killka ichilla chaupillai kullkita kunkawa.
  • Untachikawa chay ruyana pay yanapaita yuyarishka, panka ichilla kullkita tapuna.
  • Kullkita uktalla kuska chay kullkita kuk tandarishka tukuchiskai shukta tandarishka munashka llankankaraiku yanapairaiku, riamusha kwintana kullkita kunkawa kuintana kullkita churanka pishi yashkata, chasna manta
  • Kullkita kumpirana kullki tapunata kunkawa
  • Ichillayachina, kutichina nishawas allichinkawa
  • Kullki valishka
  • Ni piwas nishka, empresa upiraturaka killka tapuna kullkita tukun kullkita tapunkawa rurashka apishka kullkita puriusha kullkita tapuushsha, uchachina manasha kullkita tapuna rikusisha chashnalla shina.

    Kamachina chay apana yupanata

    Apana yupanata man shuk kamachina ima sakinata wanuy shina wakaichina kan yupanata kwintana sharikta kay kuyurikta, ima urasta shuk empresa upiraturma rinki. Yanapay kuyuriska kusuipika, rana tian iskay chunka chusku away uraspi churashka tapunata apanata, wanushka charinpi shuk killka yuyarishka chaypi churashka chunka yupana kwintanata.

    Pucha rankawa apanata chay yanapay kwintana shayariska dipindirin rashka puchamanta chay yanapay kwintana shayarik.

    Kanpak asha yanapay ushanki churankawa shuk piñanata rayku apanata rankawa kanda mana rimashallata yaupa empresa upiraturta rashka mandalla. Charinki ishkay killata, kwintashka rashkamanta chay apanata, churankawa kan piñanata.

    Churashalla wan piñanakunata empresa upiraturaka maun kayta kasunkawa:

    • Shayachinkawa yanapaita, nishka tiakpi tapushka uktalla wanushkamanta paillata.
    • Apana akpi pilluchishka rantinama shuk tandarishkata, kincharishka tukunka aparatuka chasnalla killkarinka pay kudiku IMEI rinashka iquipuka yana killka rishkapi.

    Ari kan piñanata man allichishka kan raiku empresaka rana tian:

    • Kutichina kan yupana kwintanata kan upiraturma, chasnalla wan, chariushka shina.
    • Sakina tian sinchita tapunkawa kuna kullkita, uchachina tukushka akpika yaupa tukurishkarayku chay equipuka chashnallata killka kullki tapunata empresaipi, rurarishkaypi apanata mana rimasha.

    Ari, empresaka sapalla ushan kaminkawa kan tapushkata ari:

    • Mana charinki shuk chayllaipi ankawa ansa shuk killaipi kan empresa upiraturaipi kunanlla.
    • Kuranki uyaikuchinata yanapayta chay ña mi rira kimsa chunka puncha pachakiputa
    • Tapushka punchallai apanata, charinki kullkita kunkawa puntiru killka kullkita tapunaipí ña tukuriska chashnawas charinki kullkita kunkawa pitiska pura.
    • Pay yanapay maun shayachiska charikpi kullki kunata, kachashka uchata rikunaipi, willana mana allí, mana allí llankashka manasha llankashka uchayachishka.

    Kamachina kunkawa uraikuchina kan yanapayta mana kinchachisha, mana rimashawas

    Ari. Yanapay amushina charinki kamachinata tapunkawa uraikuchinkawa kan yanapayta chay empresa upiraturta, mana kinchachisha mana rimashawas. Tapuilla kan killka rashkata manasha codiku kan raiku.

    Chari tian ima tukuchina killka yuyarishaka wanushka mana chushaklla raunchu raushkata kullkita kunkawa kushkamanta kullkita rashka chikariska yanapayta kunpirashka tukurishka puchakama chay killka yuyarishka.

    Kiparinka allichishka uktalla chiwasha kallpaska pikchika punchata, rashka kwintananata punchallaipi chamantalla, mana allita rimashka asha punchata.

    Yanapay amu pay man churak tapunata uraikuchinkawa shuk yanapayta empresa upiratuipi, ñauparisha mana ansa pikchika punchaipi chiwashawas mana pasasha shuk killata pachakipu.

    Ari, rurarishka akpika sapalla tapushka uraykuchinkawa yanapaimanta yaikunkawa chushak pachaypi skayarik chasna mandalla yanapay wankuchishka nishka yanapaimanta churana empresa kwintanata charik mama llaktamanta munashka aun rankawa shuk punchalla awallay, churashkawasha tapunata.

    Tapushkaka uraichinka ushana tian churankawa chaupiyachisha shuk churana rimaskata (app) chiwashawas chikan rurashka yuyanishka tianchu.

    Charinki Kamachina kinchankawa kan equiputa chay shayachinkawa kan yanapayta chinkarishka akpi chayllaita shuwashka akpi kan kwintanata.

    Wanuskapas llankaskapas charinaun tapunkawa empresata kichachinata equiputa chasnallata shayachinkawa yanapayta. Yurari tapunkawa manasha wakaichinkawa kan kudiku kinllarishkata killlkashka killkatashina rimashka killkawan.

    Man kapak ninkawa ima, empresa opiraturaka maun nishka sakinkawa chaymantalla yanapayta chiwashawas kinchankawa nishka equiputa, rimashkamandalla, chay empresaka mana ran chayta, pay raiku manka raun mikushka balikta raska chay rimaska puchamanta.

    Mana allí tiaushaka kinchaskaraiku kan kwintanata (tukuchishka iquipu) manasha sakinkawa kan yanapay kuyurikta, imashina llukshiska kinllashkaraiku, amushina churana tianki shuk tapunata wasi killkata rikuna piwasta, atindina chaupi kan kunan empresa upiraturaipi, apasha kanwan equiputa kinchaska tukuchiska chiwashawas pay SIM card (chip) payllawak.

    Empresa upiraturaka yachina tian chaymantalla rikuna allita ninkawa rimaskata chaymata rika uktalla paskankawa kinchashka equiputa manasha likchachinkawa yanapayta, chasna akpi.

    Mana akpika rimanka tukuy raskata OSIPTEL ta , chuka pikchika puncha mana awallay chuarashka tapunata. Chiwasha OSIPTEL ninka shuk rimanata killkaypi, chunka pikchika mana ashka puchallai.

    Kamachina sakinkawa pachaini kan yanapay

    Wanushkashina ushani tapunkawa shayachinkawa punchallata kan yanapaita chunka pikchina puchata imashina ansa iskay killata shuk wata charisha ausha yanapayta. Chay punchallaipi mana kullkita tapuna anchu yanapay raiku.

    Charinki kwintata yanapaita llikchachinkawa mas shurailla pasashka puncha tapushkai chaymanta empresaka ushan ruranata shuk kullki tapunata, nishkamanta.

    Ari, tapunata tiana tianki empresa upiraturata chay kausachina tian kan yanapayta ñaupa puncha tukurishkallai, tapushka sakinkawa puncha.